Return Information:

To insure proper service, please call the ICGS Office (972-937-2677) about any returns you wish to make.

Qualifying Refunds and Returns

We do offer refunds in the following situations:

  • If you received a book different than what you ordered, we will gladly replace it at no cost to you.
  • If you receive a damaged book shipped UPS or Priority Mail, we will replace the damaged book at no cost to you.
  • If you are unsatisfied with any product, return it within one week of receipt for an exchange or refund – excluding shipping charges. This does not include multiple copies of the same item. (see below)

 Not Accepted for Refunds and Return:

  • We do not guarantee reimbursement for courses which customers over-order. Because we use print-on-demand to increase efficiency, we do not keep inventory. Therefore, please do not over-order for your classes.
  • We do not reimburse for damaged books sent by Media Mail.
  • We do not accept old editions of courses that are now offered in newer editions.

 How to Return

  • Returned merchandise must be in re-sellable condition. A restocking fee will be charged for all products approved for return.
  • Please ship return items to ICGS, PO Box 702, Waxahachie, TX 75168. Include a copy of the original invoice showing your name, address, and daytime telephone number and e-mail with any returned products, so we may contact you if we have questions.

 

 

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